The Personal Touch

With all accuracies and workmanship 100% inspected, you can be sure that our high quality products will live up to your requirements. However, if Starrett tools are broken or worn, we will gladly prepare a quotation for you in a timely manner and will proceed with repairs upon your written approval (if desired). Our service representatives will oversee your request from your initial letter/tool shipment through to your repaired and returned product.

With a history of more than 140 years, it is not uncommon for us to receive tools that are up to 50 years and even older that are still in use but need repair. We will repair aged tools as we can, but parts availability may vary. If your tool exceeds 25 years, please discuss the possibility of repair with a Starrett representative via repair@starrett.com beforehand to make sure we have the parts needed.

While some precision tool/metrology companies ignore repair requests in favor of convenient alternatives like suggesting a new tool purchase, Starrett has staffed committed service and repair departments with highly experienced toolmakers. Every request is followed up and every effort is made to satisfy the customer. It is important to remember, however, that some tools are beyond repair. With others, the repair requirements are so extensive that purchasing a new tool would actually cost you less.

Tips for fastest service

When you send your tool in for repair to one of our facilities, please download the Starrett Repair form by clicking the link below. Fill it out, print it and include it inside the box with your tool to help us process your repair as quickly and efficiently as possible:

  Starrett Repair Form

Convenience

In addition, service related matters and/or other inquiries can be forwarded to your nearest distributor or Starrett branch location. Fast, dependable repairs and service are available through our locations. Send your inquiries as follows: