Our Services

Starrett Quality

The L. S. Starrett Company manufactures tools to the highest standards of quality and workmanship. Starrett employees are determined to ensure that every tool delivered to the hands of our customers is reliable and accurate and that the buying experience is satisfactory. If you receive any tool that is found to be otherwise, please contact our customer service department to arrange the return of that tool. Any tool found to be defective in material or workmanship will at our discretion, be repaired or replaced, no charge.

We cannot replace or issue credit for tools that have been improperly used, stamped or mutilated. Additionally, we will not warrant tools that have been altered or repaired by personnel not authorized by The L. S. Starrett Company. We will be pleased to quote a price to repair such tools.

FOR ERRORS IN ORDERING: If you make an error in ordering goods, you may return such goods to Starrett, whereupon Starrett will provide you with a credit memo provided that (A) the goods to be returned have not been damaged or used, are otherwise in a resaleable condition (as determined by us in our sole discretion), are of current design and finish and are in current production (e.g., were not custom–made or from a special order), (B) proof of purchase is established for such returned goods, (C) you have received a Return Merchandise Authorization from Starrett covering all returned goods, and (D) such returned goods are shipped properly to the applicable address within 60 days from the date of invoice. Upon issuance of the RMA, return instructions will be provided.